Terms and Conditions

Thanks for visiting Tone Cartoons Shop. We will do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your order.

1. Introduction

These terms and conditions apply to the use of this website, www.tonecartoons.co.uk/Shop. By visiting www.tonecartoons.co.uk/Shop or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety.  If you do not agree to these terms and conditions, you must not use this Website.

We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit www.tonecartoons.co.uk/Shop. We can also update and vary the terms and conditions by notice on other pages of this Website.

You will be able to access most areas of www.tonecartoons.co.uk/Shop without registering your details with us. Other areas are only open to you if you register.

2. Trading details

Whenever you buy a product through this Website, you will be contracting with Tone Cartoons Limited, a private limited company incorporated in England and Wales under company number 8596693

Registered office: 1st floor, 65 King Street, Belper, Derbyshire, DE561QA.
Email address: admin@tonecartoon.co.uk
Telephone number: +44 1773687727

3. Ordering from Tone’s Shop

3.1. Product description

We will endeavour to make sure that every product on tonecartoons.co.uk is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.  Tone Cartoons disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.

3.2. Placing your order

When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.

Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and tonecartoons.co.uk  is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made. 

From time to time, we may not be able to accept an order for the following reasons:

  1. If, unfortunately, we do not have your chosen goods in stock
  2. Where we cannot obtain authorisation for your payment
  3. If there has been a pricing or product description error
  4. If you do not meet any eligibility criteria set out in our terms and conditions

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.

3.3. Ordering multiple gift products

  • Multiple items can be ordered at the same time and will be despatched on the same day.

3.4. Payment

At tonecartoons.co.uk, you can pay for your goods using credit or debit cards, or ‘Paypal’.

4. Supply and pricing of goods

4.1. Supply of Goods

The gift products sold on our website are manufactured and shipped from our in-house production facilities based in the UK. Typically products are supplied and despatched as follows:

Orders

  • Mugs – Packed and Despatched from the UK
  • T-Shirts – Packed and Despatched from the UK

4.2. Prices and sales tax

All prices shown on the website include sales tax at the prevailing rate if applicable. Specific details regarding sales tax are outlined below:

Goods shipped from the UK

The prices of goods shipped from the UK include VAT at the prevailing rate (Currently the standard rate is 20%).

4.3. VAT Receipts

In most cases your order confirmation contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice, these are available upon request; please allow up to 10 working days for these to be sent.

5. Delivery

We know just how important it is that your gifts arrive on time for that special occasion. During the order process, tonecartoons.co.uk will notify you of the despatch dates available and the expected timeframe for receiving your order. We will also make you aware of any delivery charges prior to the acceptance of your order.

Delivery times and charges will differ depending on which products you order. More details are set out below.

5.1. General despatch information

Please note:

  • The despatch date is the day WE SEND the item you have ordered, NOT the day it will be delivered.
  • Your order is likely to arrive much faster if you use a postcode. It sounds simple, but many people forget to add it!
  • You can check that you have the correct postcode by using the Royal Mail’s handy postcode finder www.royalmail.com
  • If any of the details you have given me in your delivery address are incorrect, we am not liable for any items which are not received.

5.2. Delivery and postage of  mugs, T-shirts

Most orders from the UK will be printed and despatched from our production facility in Derbyshire, UK.

If you want to check the postage and packaging cost of your order, simply place the items in the online shopping cart with the correct size, quantity and address. We will then calculate the charge for you.

All our products are posted by Second Class in the UK. International delivery is posted by Airmail.

Please note:

  • Most of the packaging for mugs and T-shirts will not fit through a standard letter-box, so the recipient will need to be at the address to receive the order. If no one is in, the item will be returned to the nearest Royal Mail depot. A note will be left requesting its collection.

 Second Class Postage timings:

Order Placed (UK) Sent by us Estimated arrival
Before 2pm Mon-Fri Same day The Royal Mail advise that 90% of second class post in the UK will arrive in 2-3 working days including Saturdays.
After 2pm Mon-Thurs Following day
After 2pm Fri Following Monday
Saturday & Sunday Following Monday
Public Holidays Following working day

If possible, please allow three working days from despatch order to arrive.

If your order hasn’t arrived after three days in the UK, or seven days overseas, PLEASE use my Contact Form

Destination Recommendation
Europe Allow 3-5 working days
All destinations outside Europe Allow 5-7 working days

6. Changing or cancelling an order

Before you request a change or cancellation, it is best to check the status of your order by going to ‘View Order’, which can be found under the ‘My Account’ tab. Orders can only be changed or cancelled if the status is on ‘Order Received’. If the status displays  ‘Order Sent’ then it has already been despatched and, unfortunately, cannot be amended or cancelled.

It is best to email us if you need to cancel or change your order –  Please include your order number or the email address you registered with us so we can answer your query as quickly as possible.

Emails are answered during business hours (8.30am – 6.30pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.

7. Returns and refunds

At tonecartoons.co.uk, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let me know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.

7.1. Reporting a problem

If for any reason you are not happy with your Tone Cartoons order, please use our Contact Form. You will need to quote your order number and your email address that you have registered with. We will also need to have the address and the details of the problem with your order.

We aim to acknowledge any complaint within 14 working days, (usually it takes 1-2 days) and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

7.2. Returning products and issuing refunds

Mugs, T-shirts

Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for a returns address.  Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse.

Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

8. Your privacy and security

Tone Cartoons is committed to protecting your privacy. we promise to use the information that we collect about you in accordance with the Data Protection Act 1998. We are listed in the Register of Data Controllers under the number O00000

You can see the information that we hold about you by logging on to tonecartoons.co.uk/Shop and checking your account details. You can also update your account details online.

8.1. How I use your contact information

The personal information you provide to us will include your contact details, payment card details and information about any recipients of products that you wish us to deliver products to.

Tone Cartoons will not sell or disclose any personal data to any third party unless required to do so by law.

Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.

8.2. Cookies

In order to improve the service offered to you, we may use a ‘cookie’. A ‘cookie’ is a small data file which is placed on your computer or other device by this Website and which collects certain data about your activity on the Website. The primary purpose of this use of cookies is to ensure the process of personalising product is user-friendly and consistent throughout a session. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

8.3. Securing your personal information

Tone Cartoons uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the Internet. Our Customer Service Team has access to this information.

8.4. Securing your password

When you register with Tone Cartoons, you do so as an individual. You must not share your user name and password with anyone else.

I know that you may use the same password for other Internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it. If you forget your password, we can send you a temporary one. You will then be able to access your account and create a new password.

8.5. Credit card transactions

Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider (www.mijireh.com) for immediate authorisation. Once we have received authorisation from the Payment Service Provider we will confirm your order.

9. Use of the Website

9.1. Abuse of service

You agree not to use tonecartoons.co.uk directly or indirectly for any unlawful purpose.

9.2. Intellectual Property

All material that is contained on the Website is protected by Tone Cartoons or a third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. “Tone Cartoons” is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.

9.3. Website content and service access

We will always try to ensure that tonecartoons.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

9.4. Links

Occasionally, we may provide links to other websites or resources for your convenience. we do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

9.5. Liability

We exclude all representations, warranties, conditions and terms (whether express or implied) to the fullest extent permitted by law.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of my group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with your use of this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence  (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

10.  T-shirts and mugs – sizing information

Mugs

The mugs are white ceramic and can hold 11 0Z [fluid ounces] and are approx 9.5 cm high and 8 cm diameter.  There is also a 17 oz [fluid ounces] Latte mug available.

PLEASE NOTE: YOUR MUG MAY SLIGHTLY DIFFER FROM THE PHOTO AS WE ARE CONSTANTLY IMPROVING OUR PRODUCT LINES.

T-shirt Sizes

Men

T-shirts for men are single jersey short sleeve styles and are only available in white.  They are made of 100% pre-shrunk ring-spun cotton, weight 185g/m2. With a loose fit they have a generous cut in tubular construction.  The crew neck is 2 ply 1×1 ribbed collar with Elastane.

Available sizes Measurements
Small chest size 38”
Medium chest size 40”
Large chest size 42”
Extra Large chest size 44”
Extra Extra Large chest size 48”
Extra Extra Extra Large chest size 49” – 50″

Women (currently not available)

T-shirts for women are single jersey short sleeve styles and are only available in white.  They are made of 100% pre-shrunk ring-spun cotton, weight 145g/m2. All women’s t-shirts are fitted, with sleeves, side seams and are lightweight in fabric.  The collar is a thin generous round-neck style in self-fabric.

Available sizes Measurements
Extra Small chest 28”, fit 6-8
Small chest 30”, fit 8-10
Medium chest 32”, fit 10-12
Large chest 36”, fit 12-14
Extra Large chest 48”, fit 14-16

Kids

T-shirts for kids are single jersey short sleeve styles and are only available in white.  They are made of 100% pre-shrunk ring-spun cotton, weight 185g/m2. With a loose fit they have a generous cut in tubular construction.  The crew neck is 2 ply 1×1 ribbed collar with Elastane.

Available sizes Measurements
3-4 years chest size 22”
5-6 years chest size 24”
7-8 years chest size 26”
9-11 years chest size 29”
12-14 years chest size 31”

T-shirt Fit

  • Follow our tips for measuring, and use our size guides to check which T-shirt you should order.
  • The size stated is the size that the T-shirt should fit, not the actual size of the T-shirt.
  • All measurements are in inches.
  • For women’s fitted T-shirts, please take your measurement around the chest and not around the bust.
  • For men’s and kid’s T-shirts, please measure the chest at the fullest part, placing the tape close up under the arms.
  • Women’s clothing sizes and kid’s age ranges are only included as an approximate guide, please always refer to the measurement chart.

11. Website Offers and Promotions

  • There are no cash alternatives to our offers
  • Promotions cannot be back dated or applied retrospectively to orders already placed
  • We reserve the right to cancel, change or extend the offer at any given time
  • Orders must be purchased within the valid promotion time, but can be despatched at any date permitted by the tonecartoons.co.uk calendar
  • tonecartoons.co.uk will not be responsible for any technical issues which result in the failure to apply the promotional discount to an order, whether any such failure is within the control of tonecartoons.co.uk or not.
  • tonecartoons.co.uk reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or the tonecartoons.co.uk website, or to be acting in violation of these terms and conditions or the terms and conditions of the tonecartoons.co.uk website.
  • Tone’s decision is final in all matters relating to our promotions.
  • If in its sole discretion tonecartoons.co.uk offers a refund or credit for your order, the amount refunded or credited will not exceed the cash value of the original offer

12. Multiple Offers

  1. Offers cannot be used in conjunction with other offers. If the items in your shopping basket qualify for more than one offer, the most beneficial discount for you will be applied.

13. General

These terms and conditions constitute the entire agreement in respect of the use of this Website and the items and services offered via this Website.

If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

Only you and Tone Cartoons shall be entitled to enforce these terms and conditions.  No third party shall be entitled to enforce any of these terms and conditions whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.

 

 

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